Delivery Information

Delivery Charges

We are currently offering a promotional FREE delivery rate on all UK orders. You can also choose faster delivery options for an extra charge. Delivery to outside of the UK will be charged at a higher rate. When you visit your checkout to pay for your order, you will be shown the delivery charges (if any) and you can then decide which option to take.
 

Delivery Options:

At checkout, you can choose from the following delivery options (UK Orders):

• FREE Delivery (Usually takes 3-5 working days from dispatch)
• Royal Mail 1st Class (Usually Takes 1-2 days from dispatch)
• Express Next Day Delivery (Next Day if ordered before 12 noon - otherwise guaranteed for the day after, Mon-Fri). We either use Royal Mail Special delivery, or UPS depending on weight. Please note: Express Next Day delivery may not be available during busy periods.

Turnaround:

Non-Engraved Items

Most of the items on our website are also available unpersonalised (plain) - Orders are normally shipped within 24 hours, Monday - Friday 8am - 5pm. Although most orders which are sent by the economy FREE delivery method are received by customers within 2-3 days, we ask customers to allow up to 14 working days for delivery in line with Royal Mail policy, (although it's very unlikely it would ever take this long).

Engraved & Personalised Items

Engraved orders are normally shipped within 24 hours, Monday - Friday 8am - 5pm.

Express Delivery (Next Working Day) or 1st Class Options

If you choose an express delivery option (Special Delivery), then we will engrave / personalised and dispatch the item the same day (Monday to Friday) provided the order is received before 12pm (noon) - although it is still possible to receive the item the next day if the order is placed after 12pm.. If you choose 1st class postage, we will aim to dispatch the order within 24 hours, even if it is engraved.

Please note that Free Delivery and 1st class delivery are not guaranteed services and we cannot be held responsible for delays caused by Royal Mail, or by an incorrect delivery address. Special Delivery is a guaranteed service whereby Royal Mail guarantee delivery within a set timescale, provided that the delivery address is full and correct and that someone is at the address to sign for the package.
 

Carriers

We use the following carriers to deliver our orders:

Royal Mail
Hermes Parcelnet
UPS (For large orders over 3kg)
 

Order Tracking

If a tracking number is provided by the carrier, we will update your order with the tracking information. Please note that some orders using standard Royal Mail will not have tracking numbers.
 

Back Orders

In the unlikely even of an item going onto back order, we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. Most back orders are fullfilled extremely quickly within the time frames set out above. If in the event of this not being possible we will contact you to keep you fully informed.